All items are lovingly hand made to order, so please expect between 5 - 10 days for delivery of most hair accessories and wedding garters. Specific delivery times can be seen on the products description pages. You will receive an email notification when your goods have been dispatched.
If your order is required urgently or for a particular date, please feel free to email us on firstname.lastname@example.org to see how quickly we can produce and send your order.
STANDARD Postage and packing is charged based on the value of your order:
UK Orders up to £16.00 Delivery - £1.95
UK Orders from £16.01 - 30.00 Delivery - £2.50
UK Orders from £30.01 - £99.99 Delivery - £3.95
UK Orders over £100.00 Free Delivery
INTERNATIONAL DELIVERIES are as follows:
REST OF WORLD
Medium (Value of order is over £40.00) £14.95
Delivery charges will be added to your order at checkout. All products sent outside the EU may be liable to Import Duty or Tax which is not included in the shipping charge. Please check your local regulations before placing your order as this cost must be borne by you.
POSTAGE OF RETURNS
The cost of postage on returns is the responsibility of the customer unless the item is faulty, where in this instance we will happily refund return postage costs. This is on the condition that you have first contacted us and made us aware of the return and postage costs. When returning an item, you are responsible for the goods until they reach us. We cannot be held responsible for any goods lost in transit. Therefore we recommend that all UK orders are returned by Royal Mail Special Delivery and you retain your proof of posting. LovebySusie cannot issue refunds or compensation to items lost in transit on their return to us. International Orders should also be returned via a traceable method which insures against the full value of your goods.
RETURNS ADDRESS: LovebySusie, 21 Craiglockhart Crescent, Edinburgh, EH!4 1EZ